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Fiat Camper
Assistance has just won a major award from Motorcaravan
Motorhome Monthly (MMM) magazine. At the
magazine’s annual Awards ceremony held in Birmingham
last week, MMM voted Fiat Camper Assistance as its
Service of the Year winner. In addition, Fiat Auto’s New
Ducato collected the Silver Award in the Base Vehicle of
the Year category.
Commenting
on the award, MMM says: “Fiat Camper Assistance picked
up the prize because the judges were impressed with
Fiat’s excellent reputation for their English-speaking,
friendly call centre which can be telephoned from
anywhere in Europe to provide assistance in case of
breakdown or emergency.” MMM editor,
Mike Jago, comments: “MMM magazine has been the best
selling motorhome magazine in the UK for the last 40
years. Our readers are a no-nonsense bunch who are
impressed with good old fashioned customer service. They
love Fiat Camper Assistance.”
Kevin
Henderson, Fiat Commercial Vehicles director, Fiat Auto
UK, says: “The Fiat Camper Assistance initiative is one
of a number of actions that Fiat has put in place to
look after our customers. As market leader in Europe and
the UK for the supply of base vehicles to the motorhome
industry, Fiat also wants to reflect this prime position
in overall aftersales service. The all
new Fiat Ducato was designed from the outset, in
conjunction with all the leading motorhome
manufacturers, and was, as we say ‘Born to be a
motorhome’. The new Fiat Camper Assistance programme
adds even further value to this class leading product.”
Every
product and service considered by the judges for an MMM
Award was first nominated by MMM readers. Each
short-listed product and service was also tested by one
of the judges before the final decision was made. When Fiat launched the
Ducato, it also inaugurated a specific, exclusive call
centre for its customers. Today, the Camper Customer
Centre operates a dedicated call centre exclusively for
motorhomes. A simple telephone call
to an operator, in the customer’s own language, provides
all the necessary information about the product and
services on offer, and can establish a contact with
specialist technicians or the Fiat Camper Assistance
roadside rescue team that is dedicated to Ducato
motorhome drivers. During the first 24 months following registration, a
dedicated Customer Centre is available, covering every
European country, seven days a week, 24 hours a day, for
assistance in case of breakdown, accident, empty fuel
tank, partial theft or even lost
keys. While the vehicle is off the road, it is possible
to use a suitable courtesy car and hotel accommodation. The
Fiat Assistance Call Centre then continues to remain in direct contact
with the customer and the workshop repairing the
vehicle. |
