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Alfa Romeo
Australia has rewarded its leading dealers for boosting customer service
across all areas in its inaugural Alfa Romeo Dealer of the Year Awards.
Alfa Romeo returned to Australia nine years ago and established an all-new
dealer group dedicated to offering a new level of customer service to match
the new generation of Alfa Romeo cars that started with the Alfa Romeo
Sports car, the GTV and Spider, continued with the Alfa 156 and 147, and now
there is a whole new generation of Alfa Romeo models.
“The reason that we have waited nearly ten years to launch Dealer of the
Year Awards is not because we didn’t think our dealers were offering a high
quality of service,” says David Stone, General Manager for Alfa Romeo in
Australia. “Rather, we wanted to ensure that all our dealers were offering
industry best practice – which they do – and then challenge them to really
excel, which I am please to say that they have done! Looking at the category winners, what is clear is that no one dealer has
dominated all areas to take the over all price, we have a wide range of
dealers winning category awards from across the country,” says Mr Stone.
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Alfa Romeo returned to Australia nine years ago and
established an all-new dealer group dedicated to
offering a new level of customer service to match
the new generation of Alfa Romeo cars that started
with the Alfa Romeo Sports car, the GTV and Spider,
continued with the Alfa 156 and 147 (above, at
Sydney Harbour). |
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Alfa Romeo
Australia has rewarded its leading dealers for
boosting customer service across all areas in its
inaugural Alfa Romeo Dealer of the Year Awards. |
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“But there has to be one winner and what has set
winner of the our inaugural Alfa Romeo Dealer of the Year
Award apart from the rest of the field is their methodical
and self critical approach to achieving new levels of
customer service. During the past 12 months they have tested
every process and system in the dealership, looking for
weaknesses and correcting them, usually before our judges
spotted them. This is why we are proud to name Melbourne’s
‘Italian Motor Company’ the 2006 Alfa Romeo Dealer of the
Year.”
The winners of the 2006 Alfa Romeo Dealer of Awards are:
Parts Department (Rick Damelian Alfa Romeo, Leichhardt, Sydney);
Service Department (Alfa Italia Crows
Nest, Sydney);
Sales Department (Italian Motor
Company, Brighton, Melbourne);
Customer Satisfaction (Lance Dixon Alfa
Romeo, Doncaster, Melbourne); Dealership Facilities (Alfa Romeo
Brisbane, Fortitude Valley, Brisbane)
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