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Proof that Alfa Romeo’s UK strategy to transform its
vehicle reliability and customer experience is coming
together, has been clearly evident in the latest
customer satisfaction reports from Auto Express
magazine’s Driver Power 2008 surveys. |
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Proof that Alfa Romeo’s UK strategy to transform its
vehicle reliability and customer experience is coming
together, has been clearly evident in the latest
customer satisfaction reports from Auto Express
magazine’s Driver Power 2008 surveys.
In a poll of some 32,000 drivers, feedback from Alfa Romeo
owners helped the Italian sporting marque jump 11 places in
Britain’s carmakers’ ranking – with a massive 96% of owners
saying they’d buy another Alfa Romeo.
At the same time, the positive dealer experience recorded by
Alfa Romeo owners in the Auto Express survey saw
the Italian sporting car manufacturer jump the highest
number of places in this year’s survey.
Managing Director of Alfa Romeo UK, Christopher Nicoll,
says: “We have made a bold commitment to dramatically
improve the driving and dealer experience for our
customers. Many elements of the plan are already in place
and it’s clear that they are having a positive impact on our
customers. We are working to continue this upward trend. It’s what our customers deserve.”
These improvements have also had a positive impact on UK
sales in the opening months of 2008, with a significant surge in new car
registrations. Up by 19% in the first quarter of 2008, Alfa
Romeo continues to build on last year’s 40% rise in sales.
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