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The De Graef Fiat dealership in Cologne has won first place
at European level for customer service. It is the result of the latest ADAC
EuroTest on ‘EDC in automotive applications’ during which the German Automobile
Club examined European car dealers. |
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The De Graef Fiat dealership in Cologne has won first place
at European level for customer service. It is the result of the latest ADAC
EuroTest on ‘EDC in automotive applications’ during which the German Automobile
Club examined European car dealers.
During the
study, the examiners simulated five hundred sales
transactions, in fifty European cities, at the dealerships of ten
different car manufacturers. As well as ability to provide promotional
information and advice on ESP, the judges looked at detailed technical
knowledge, and general knowledge on safety and car safety systems.
According to the examiners, the De Graef dealership provided
the most thorough explanations regarding ESP functions. In particular, the
Cologne Fiat dealer gained the highest score in Europe with 96.1 percent, due to the
importance placed on certain factors, such as perfect knowledge of details,
advice, recommendations and, above all, safety. As well as offering services for Alfa Romeo and Lancia, the
De Graef concessionary has been a sole agent for Fiat since 1983. The company’s
biggest asset is the great attention it gives to safety, both in terms of
providing customers with simple, comprehensive explanations of the latest
developments in this area, and in terms of explaining the strategic importance
of safety for any civilised society.
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