Fiat
Group Automobiles and the Europ Assistance group
are boosting their partnership in the roadside
assistance field thanks to a pan-European
agreement increasing the number of European
countries in which the Fiat, Fiat Professional,
Abarth, Alfa Romeo and Lancia brands will now be
offering the Europ Assistance group's roadside
assistance services to their customers to a
total of nine.
The two groups
are also extending their partnership in the Indian market,
where the Fiat Group is growing strongly, building on their
current international partnership which was launched in 1999
in Brazil and Argentina.
Under the terms
of this agreement, (which extends the partnership in place
between the two groups since 1995 for three years),
customers of Fiat Group Automobiles in five new European
countries can now benefit from the Europ Assistance group’s
roadside assistance programmes.
After France,
Portugal, Spain and Greece, clients of the various Fiat
Group Automobiles brands can now receive support from the
Europ Assistance group in Germany, Austria, Poland, the
Czech Republic and Slovakia as well as in Argentina, Brazil
and India internationally.
This new
agreement between the two groups clearly demonstrates Fiat
Group Automobiles’ commitment to offering its clients a
broad range of highly effective services fully adapted to
their needs and to adding to these in an innovative manner,
guaranteeing mobility for all of its customers, 24-hours a
day, 365 days a year, thanks to a number of services:
immediate roadside assistance in the event of accidents or
other incidents (i.e. flat batteries, running out of fuel or
punctures); the provision of a replacement vehicle if the
customer's own vehicle will be off the road for more than
four hours for repairs (six hours for models from the Fiat
brand); the availability of alternative means of travel
(taxis, trains or air travel, etc.) for onward travel; and
medical and health assistance.
This
comprehensive agreement also includes the provision of
special services, tailored to meet the specific needs of
Fiat Group Automobiles’ customers, with examples being:
cover for used vehicles (Autoexpert) in France and roadside
assistance for the Fiat Ducato Camper in thirty five
countries throughout Europe, available directly from the
Fiat Camper website.
In the opinion
of Mauro Veglia, Vice President of Fiat Group Automobiles’
network development division and of the customer service
division, "this partnership will provide us with a major
pan-European partner able to supply innovative, wide-ranging
solutions in all market segments, enabling us to pursue our
vital goal of standardising assistance services throughout
the European market".
Stefano Sarti,
Director of the Europ Assistance group’s international
automotive division added that "this decision by Fiat Group
Automobiles demonstrates the Europ Assistance group's
commitment to offering its vehicle manufacturing clients
comprehensive solutions via a single pan-European service
provider.
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