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With the inauguration in Hanover of its first Truck
Station, Iveco kicks off a new initiative that will see a chain of
specialised assistance centres dedicated to heavy
commercial vehicles at work on the main
communication routes in Europe. |
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With the
inauguration yesterday in Hanover of the first Truck
Station, Iveco gives life to a new initiative completely
dedicated to the world of international road transport.
The company has decided to realise a chain of
specialised assistance centres, entirely dedicated to
heavy commercial vehicles at work on the principal
communication routes in Europe.
The
principal characteristics of the Truck Service Station
project are: 24 hour non-stop assistance, advanced
diagnostic tools that can allow simultaneous operation
on multiple vehicles, technicians with special training,
dedicated parts warehouse, and assistance focused on
trailers, with products from the Bullder range (Iveco
brand for trailers parts).
In
particular, the trailer service will allow Truck Station
to become an important reference point, able to function
as a "one-stop" service point to meet all transport
operator needs.
Fiat Group
owned Iveco
designs, manufactures, and markets a broad range of
light, medium and heavy commercial vehicles, off-road
trucks, city and intercity buses and coaches as well as
special vehicles for applications such as fire fighting,
off-road missions, defence and civil protection. Last
week it was announced that Iveco would be demerged from
the Fiat Group into a new entity called "Fiat
Industrial" along with CNH Global and Fiat Powertrain's
industrial and marine activities.
Enzo
Gioachin, Iveco Senior Vice President, Customer
Services, said: "The Truck Station opened in Hanover is
the first in a network of 400 such workshops that Iveco
is creating throughout Europe, each one specialised and
dedicated to long distance international hauliers. Real
service facilities dedicated to heavy trucks and
selected according to quality of service and geographic
location in order to ensure the highest service levels
on the major European communication routes." The stages
the of project development give priority to Germany and
France, with 140 new truck Service Station, since around
two thirds of long distance international haulage
traffic pass through these two countries.
Iveco Truck
Station is the culmination of a process of perfecting
the service that Iveco has developed with all the tools
at its disposal - from technical training to the
development of customer care policies, from local
diagnostic tools to service through telematics, able
provide advanced diagnostic services remotely from its
centre of excellence.
A new system called VOR log (acronym for Vehicle Off Road -
vehicle broken down) has been created that will monitor the status of vehicles
at service points, so as to make visible to everyone in the company, according
to their degree of responsibility, the timing and mode of action for each
affected vehicle in the workshop. The goal is to maintain the commitment to
achieving the result: putting the vehicle back on the road as soon as possible.
From those
responsible for parts logistics to their opposite number
in the Iveco central parts warehouse, from the manager
of training and diagnostics to the individual mechanic
working in the workshop, the entire company is, in real
time, connected and intent on resolving whatever problem
its customers may have.
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