Fiat India Automobiles
has launched its first "Fiat Caffe", plugging itself
into an initiative that is used by many automotive
brands today, and Fiat India's case, one that it hopes
will reconnect it with customers after the much maligned
joint Fiat-Tata showroom experience.
The
Caffe has opened at Tolstoy Marg in New Delhi and is the
first Fiat Caffe in the country. A second Caffe will be
launched in Pune which will makes India the only country
in the world to proudly house two Fiat Caffes.
At
the Caffe, customers can see Fiat India's Punto and
Linea (both of which have just benefitted from a mild
Model Year upgrade) as well as taking a test drive, or
browse through Fiat worldwide or India details guided by
trained personnel. The collection of Fiat merchandise,
giant video screens running Fiat ads, unique furniture
and fittings aim to add a special feel to the Caffe.
Fiat India also plans to use the venue to host
special events, product displays and previews. An in
house library will feature books on Fiat’s history, its
sub brands and its sister companies. The guests can also
drink authentic Italian coffee, which will be one of the
highlights of the Caffe.
Speaking on the occasion of the New Delhi venue's
inauguration, Mr. Rajeev Kapoor, President and CEO of
Fiat India Automobiles Ltd said, “The launch of Fiat
Caffe is an integral part of our strategy to showcase
our commitment to the Indian customer and market. With
this Caffe we aim to promote our Italian heritage and
the ‘real’ Fiat brand, by engaging a passionate connect
amongst the audience and prospects with Fiat
automobiles. The Caffe will provide us with an
opportunity to hold an array of events, both car and
lifestyle related, demonstrating the values and culture
we share at Fiat, amidst the Italian ambiance while
sipping on authentic Italian coffee.”
Fiat will display its merchandise and accessories at
these new brand stores. The Caffe concept is a new
marketing initiative with the idea of trying to create a
buzz around the brand which is struggling to stem
falling sales in India, and, according to Fiat, this
concept will aim at making a bold and crisp statement
about the brand's presence on this potentially important
market.
Fiat India is trying to stem falling sales with fresh
new initiatives that less involve its local joint
venture partner, Tata Motors, and it has just improved
the equipment and trims levels for its two core models,
the Punto and Linea. Last year Fiat sold 10,875 cars in
India, down by a third on 2010 when it sold 15,185 units for
the full year. For the final month of 2011, December,
sales amounted to just 501 cars although this was a
decent jump on December 2010 when sales came in at 274
units.