Success
consolidated in time
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Any car’s
success is the result of a lucky break, a flash of stylistic
intuition backed by research into new taste trends, emerging
customer needs and projections relating to market and rival
model trends. And then this complicated equation is judged
by the harshest yardstick: time. True success will stand the
test of time. This was never truer than for the Lancia
Ypsilon, a car that has notched up sales of one and a half
million in more than 20 years of life and several different
incarnations (Y10, Y and Ypsilon). And more. Since the
launch of the Ypsilon in 2003, the tiny flagship has
achieved sales of over 200,000, with an Italian market share
of 8.3% in segment B (this percentage rises to 23% for
three-door cars alone: its top position is unchallenged).
This is therefore a model in its first flush that can
comfortably take on new challenges and opportunities to stay
abreast of market trends. It is also eager to win more
customers by playing its trump cards of style, technology,
iconic status and range.
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To ensure success in the future, it is essential to be aware
that the playing field has changed and the product is no
longer the only reason people buy cars: the product must be
backed by a new approach to the target, to sales and to
aftersales, including innovative features that are offered
in a form that is considered to add substance.
Italian customers will also be able to benefit from Lancia
V.Y.P. Service (Very Ypsilon People Service) for roadside
rescue and a courtesy car service for car delivery and
collection during services. More specifically, customers
will not have to worry about taking their car in for service
for two years, i.e. throughout the warranty period. Lancia
will see to everything to keep their customers on the road.
A mobile workshop will be on hand speedily to deal with
breakdowns, punctures and cars running out of fuel. All in
all, a revolutionary service to meet the true needs of
premium customers. |
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